Big Dog Pegs

SHIPPING

At Murray River Caravan and Camping, we are committed to delivering your camping and caravanning accessories to your doorstep efficiently and securely. To ensure a seamless shopping experience, please review the following information about our delivery process:

Delivery Partner: Australia Post We are proud to partner with Australia Post, a trusted and reliable postal service provider in Australia, to handle the delivery of your orders. With Australia Post, you can expect timely and efficient delivery services.

Delivery Times:

• Standard Delivery: Our standard delivery option usually takes 3 - 5 days to reach you, depending on your location within Australia.
• Express Delivery: If you need your items sooner, we offer an express delivery option that generally takes 1 -2 day for delivery.

Tracking Your Order: Once your order has been dispatched, we will provide you with a unique tracking number. You can use this tracking number to monitor the status and location of your package on the Australia Post website.

Delivery Charges: Delivery charges are calculated based on the size, weight, and destination of your order. You will see the applicable delivery charges during the checkout process before you finalize your purchase.

Delivery to Remote Areas: We understand that some of our customers reside in remote or regional areas. Australia Post is equipped to deliver to most locations across Australia, including remote areas. However, please note that delivery times to these areas may be longer than standard delivery times.

Delivery Address: Please ensure that you provide accurate and complete delivery information during the checkout process. This includes your full address, including any unit or apartment numbers, to ensure smooth delivery.

Delivery Notifications: Australia Post will provide notifications to keep you informed about the progress of your delivery. You will receive updates via email or SMS, allowing you to plan for the arrival of your order.

Contact Us: If you have any questions or concerns about your delivery, please do not hesitate to contact our customer support team. You can reach us at:

• Phone: 0408 602 743
• Email: mrcc3644@gmail.com

We take pride in delivering quality products to your doorstep promptly and securely. Thank you for choosing Murray River Caravan and Camping for your camping and caravanning accessory needs.

RETURNS AND EXCHANGES

• Easy and complimentary, within 14 days
• See conditions and procedure in our Refund and Returns Policy Page